Privacy policy

1. Data covered by this policy

We only collect information that is genuinely useful for running the website, serving customers, handling bookings, selling products, tracking orders and securing the service.

• Identity and contact data: name, email, phone number, preferred language and messages sent to us
• Bookings: selected service, requested date, time slot, service notes and appointment status
• Shop orders: ordered items, selected options, payment method, pickup or delivery method and order tracking information
• Payments and instalments: amount paid, balance due, upcoming due dates and transaction or confirmation references
• Technical data: connection logs, session identifiers, cart identifiers, approximate IP address, device type and anti-abuse signals

2. Why we use your data

• to reply to your requests and manage your bookings
• to prepare, confirm, amend or cancel an order or appointment
• to organise pickups, deliveries, reminders and follow-ups
• to manage customer support, after-sales service and possible complaints
• to secure the website, prevent fraud, limit spam and protect the admin area
• to comply with accounting, commercial and evidence obligations where needed

3. Legal basis and justification

Depending on the situation, we use your data because it is necessary to fulfil your request, process a booking or order, comply with legal duties, protect the website or rely on your consent when consent is required.

4. Who can receive the data

Data is only accessible to people and service providers who genuinely need it to operate the service.

• authorised Elise Hair & Beauty team members, depending on role
• hosting provider
• email and notification provider
• payment provider or transaction validation provider when online payments are enabled
• strictly necessary technical or security tools used to operate the website

5. Retention period

We keep personal data for a period that is proportionate to its real business use, then delete, anonymise or archive it when legal, accounting or evidential obligations require it.

• contact forms and simple enquiries: up to 24 months after the last useful exchange
• bookings and customer follow-up: for the time needed to deliver the service, then limited archiving where follow-up or proof is required
• orders, payments and billing records: for the duration needed for the commercial relationship, then according to applicable accounting, tax or evidential obligations
• technical sessions, security and anti-abuse data: short and proportionate retention linked to website security

6. Cookies and similar technologies

As of this update, the website mainly uses technical cookies and identifiers required for the cart, session handling, secure admin access and proper form operation.

If optional analytics, marketing or retargeting tools are enabled later, this policy and, where required, the consent mechanism will be updated accordingly.

• technical session cookies
• cart identifier
• secure admin cookie for authorised users

7. Security

We implement reasonable security measures, including admin access control, abuse limiting, application safeguards, secure sessions, server-side validation and data minimisation practices.

No technical solution is completely infallible, so we also recommend that you protect your own devices and alert us quickly if you have any doubt about a message, order or suspicious link.

8. Your rights

You may request access to, correction of or deletion of some information relating to you, subject to what we must retain for service management, accounting or evidential purposes. To exercise your rights, contact us at contact@elisehairandbeauty.com.